Booking Terms & Conditions

Let’s keep it clear, kind, and simple.

1. Payment & Booking

To confirm your booking, a 50% deposit is required in advance. This secures your session and holds your spot in the diary—once it’s in, it’s yours! All deposits are non-refundable, but they are transferable with at least 48 hours’ notice. If less than 48 hours’ notice is given, the deposit becomes non-transferrable. The final balance is due before your session begins. A full invoice will be sent once your deposit is received and final payment is made.

2. Cancellation Policy

Life happens—I totally get it. If you need to cancel or reschedule, please give at least 48 hours’ notice. Cancellations within 48 hours may not be refundable due to the time already spent preparing. No-shows (with no communication) are fully chargeable.

3. Rescheduling

You can reschedule once with 48 hours’ notice. I’ll do my best to find a new date that works for both of us. Further rescheduling or last-minute changes may result in the forfeiture of your deposit.

4. Travel & Location

If we’re working in person, and I need to travel outside of London zones or my base area, a travel fee may apply. We’ll agree this in advance—no surprises.

5. International Appointments

For appointments taking place outside of the United Kingdom, all travel-related expenses, including but not limited to transportation, accommodation, and any other reasonable or necessary costs, must be covered in full by the client. These will be agreed in advance and invoiced accordingly.

6. Online Appointments

Please make sure you’ve got:

• Good Wi-Fi

• A quiet, well-lit space

• A full-length mirror (for assessments)

• A cuppa and notepad (optional, but helpful!)

7. Image Use & Confidentiality

Your privacy matters. I’ll never share your photos or personal info without your full permission. If I’d like to use a before/after or a quote for my portfolio, I’ll always ask first—and only use it if you’re 100% comfortable. Privacy and confidentiality are of the utmost importance to me.

8. GDPR & Data Protection

Your information is stored securely and only used in the context of our work together. Your data is never shared or sold. Ever!

9. Results & Confidence Guarantee

This journey is collaborative. I bring the expertise and guidance—you bring openness and curiosity. Together, we’ll create results that feel aligned, empowering, and totally you.